Refund & Cancellation Policy
Last updated October 2026.
This policy explains how cancellations and refunds work for products purchased from CargoDataHub. Our products are digital data files (Excel / CSV datasets and custom extracts) delivered electronically, so please read this carefully before you buy.
Try before you buy
Every dataset can be previewed with a free sample before purchase, so you can confirm the fields, coverage and quality first. We strongly encourage this to make sure the data fits your need.
Cancellations
- Before delivery: If you have paid but we have not yet delivered the dataset or begun preparing a custom extract, you may cancel for a full refund — just email us with your order reference.
- Custom extracts in progress: If we have already started compiling a custom/bespoke extract to your specification, we may deduct a reasonable amount for work completed before refunding the balance.
- After delivery: Because the product is downloadable data, an order cannot be cancelled once the file has been delivered.
Refunds
As the datasets are digital goods delivered instantly, purchases are generally non-refundable once the data has been delivered. However, we will gladly issue a re-delivery or a full refund if:
- the file you received is corrupt, empty or unreadable, or
- the delivered data is materially different from what was described on the product page or agreed for a custom extract, or
- you were charged more than once for the same order, or charged in error.
To request a refund, email [email protected] within 7 days of delivery with your order reference and a description of the issue. We aim to respond within 2 business days.
How approved refunds are paid
Approved refunds are processed to your original payment method through our payment partner, Razorpay. Once approved, refunds are typically completed within 5–7 business days, subject to your bank or card issuer's processing time. We do not charge any cancellation fee for eligible refunds.
Contact
For any cancellation or refund request, contact us at [email protected] or via the contact page. See also our Delivery Policy and Terms of Service.